Frequently Asked Questions
How do I sign up for a class?
While walk-ins are occasionally open, advanced registration is required using the Mindbody app, through ClassPass, or email us so that we can ensure your space for class. If we do not have reservations for a class ahead of time, The Holō Collective has the right to cancel the class altogether to give that time back to our instructors.
We are an intimate studio and have a max capacity of 10-14 students per class/event. Signing up online allows students to take care of payment in advance so when you arrive, you can truly focus on getting settled on your mat.
The "Book Me!" feature under our schedule or through any of the apps are powered by Mindbody. Remember to register with The Holō Collective if you do not already have an account.
What is Holō's Payment & Cancellation Policy?
All clients are solely responsible for reading and following our studio guidelines so that everyone can have an enjoyable practice and still sustain our sense of community at The Holō Collective. Students must sign up for classes and events ahead of time via Mindbody, ClassPass, or email us so that we can reserve your space. If we do not have reservations for a class ahead of time, The Holō Collective has the right to cancel the class altogether to give that time back to our instructors. By booking & attending any class or event at The Holō Collective, you are agreeing to all of our guidelines and policies set forth by our studio and individuals representing The Holō Collective.
Class credits, memberships and absence(s) from classes are non-transferable and non-refundable
We have a 3-hour grace to cancel your reservation without penalty under our Class Cancellation Policy. You must cancel at least 3-hours prior to your class in order to avoid any penalty
Late cancellation penalty:
For limited class credit holders (drop-ins, class packages), late cancellation that occurs after the 3-hour class cancellation policy will result in the loss of the class credit AND a Late Cancellation Fee of $5.00
For unlimited class holders (memberships, intro offers), late cancellation will result in a $5.00 fee
For limited class credit holders (drop-ins, class packages), no shows will result in the loss of the class credit AND a No-show penalty of $10.00.00
For unlimited class holders (memberships, intro offers), no show without notice will result in a $10.00 fee
If you are not able to attend a class for whatever reason, you must cancel your reservation by the Class Cancellation Policy's window of 3-hours prior to the start time. This grants other students the ability to reserve a spot due to limited space and gives respect for others' time. You can cancel your reservation(s) by logging back into your Mindbody or ClassPass account with The Holō Collective, then navigate to your schedule in the app/browser and select the class you need to cancel.
Service purchases, Event sales and Retail purchases made are final. It takes a lot to curate events that provide a personalized experience. In addition, the limited spaces for our events mean that a purchased reservation can prevent others from possibly attending, particularly for sold-out events. Retail items may have limited in-studio quantity and sizes. Thus, your purchase restrict others from viewing and purchasing for their own purpose. Non-use of any of our services, including our class packages, memberships, events, or retail items are not grounds for a refund or credit. The Holō Collective reserves the right to make accommodations in some instances, per our discretion.
ClassPass Members must review and adhere to ClassPass Reservation Cancellation Policy here.
Retreats booking Terms & Cancellation Policies vary depending on the individual retreat. Retreat bookings are powered by WeTravel, and managed by The Holō Collective hosts. Each Term & Cancellation Policy can be reviewed directly on the booking link upon checkout with WeTravel.
"Not knowing" our published policies is not a valid reason for returns or refunds on account purchases. However, The Holō Collective reserve the right to make accommodations in some instances, per our discretion.
Can I still attend class if I'm late?
Some teachers are open to students arriving up to 5 minutes late, but others may have the prerogative of locking the doors at the start of class time. If the doors are LOCKED, that means the instructor has begun, class has already started, and you are late. Please respect the studio environment and return for another class, instead. It's best to know what each teacher's personal practice around door-locking is, and inquiring about punctuality if you think that may be an issue for your schedule ahead of time so that we can better prepare for your anticipated arrival.
The Holō Collective believes that the greatest gift you can give someone is time. We understand that yoga and wellness classes/events may not be the only thing our students have planned for their day. Thus, we will start and end class on time and we encourage all students strive to arrive 5-10 minutes early to get parked, checked-in, and situated for class.
IF arriving late and you have already informed the studio, remember that a centering/silent meditation might be at the beginning of a class so we ask that you enter the room as silently as possible. DO NOT RING THE DOORBELL. Do not slam locker doors. Try to avoid ruffling your personal items and please wait to use the restroom during this time as this is very disruptive for others. If you must leave early, we ask that you exit as quietly as possible.
Other things to know
Avoid walking across others' mats. Our mat is our sacred space and we need to respect that space, however small it may be
The main studio area is a shoe-free zone. Stash your shoes and belongings in the lockers or by the front area upon arriving
Honor the energy and environment created by the teacher in each class. Some classes are more extroverted, some are more introverted. Some teachers will ask for silence before and/or after class. Please honor this and direct all comments or questions to the teacher him/herself in a quiet voice before or after class;
Consider the breathing patterns and poses suggested by the yoga teacher, and if something is not right for you, then modify by doing what part of the pose works for you, or support yourself in some way that is safe and comfortable. Please do not distract the group by entering into completely self-directed poses or sequences unless the teacher suggests you find your own sequence or creates space in a practice for a yogi-choice pose;
Practice personal hygiene - remember, we are warming up and moving around in a small, intimate space!
Turn off or silence all electronics, including phones, pads, pods, beepers or anything that might ring or buzz. Even in the cubbies or in your bag at the front, please!
Leave children at home, please, unless the class is kid- or family-friendly. One or two hours is a LONG time for children. Some people are doing yoga with their children as a part of their family's wellness program, and, if so, your child is invited to attend if you have a conversation first with the teacher, and if you're prepared to leave if the child becomes bored or potentially disruptive
Clean up your immediate area (including sweat, borrowed mats, props, dew from a water bottle)
Be open-minded. Yoga is not a religion, but some of the terms used could complement OR contradict your own religious standards. If this happens, please note that no harm is intended. Yoga teachers generally invite and welcome inquiry! After class, or by email, feel free to ask questions if something you've heard creates concern. We're not spiritual experts as teachers, so we may refer you to a helpful resource, or we may want to inquire about something further ourselves
How should I prepare for class?
Sign up online and arrive a few minutes before class to get situated! Our studio provides filtered water at our Hydration Station, or you can bring your own water to stay hydrated.
We provide props including yoga blocks, blankets, straps, bolsters, cork balls, etc. However, we recommend you bring your own yoga mat and towel for practice. You may want to purchase your own mat for reasons of personal hygiene and regularity of practice.
Our studio provides high performance yoga mats for rent for $2 (standard size) and $3 (longer mat), and hand towels are available free-to-use on a "first come, first serve" basis but may not always be guaranteed.
We recommend wearing athletic clothing where our yoga teachers can have a good idea of your body alignment and, at the same time, is comfortable for your to move in. We recommend fast-drying fabric and clothing that do not restrict your movement.
This is my first time doing yoga, what classes do you recommend?
It's a good idea to try different classes to get an idea of the style of yoga and personality of the teachers that are right for you and where you are on your journey. Our studio provides a range of classes including Power Flows, Vinyasa, HIIT, and inversion workshops that tend to be more physically demanding, while Joyful (Gentle) Yoga, Yin Yoga, Restorative Yoga, and Sound Bath classes are typically less physically challenging. All of our classes, events, workshops hosted at The Holō Collective will have a description. Navigate to our Schedule and read each description of class under "View Details".
Regardless of where you are on your yoga and wellness journey, our teachers always aim to provide modifications for all levels.
Be sure to read each class description and ensure you inspect what you expect to have an exceptional experience.
Can I still practice if I have an active or previous injury?
It's always a good idea to talk to your yoga instructor before practice about any existing or previous physical conditions, and concerns you might have about them. Yoga benefits many people with chronic pain by helping the body regain balance between strength, flexibility, movement, and mindfulness. This allows our teachers to provide any modifications throughout class for your safety and to optimize the time on your mat.
Can I still do yoga if I'm pregnant or I'm postpartum?
Some of our yoga instructors are trained in pre-and-post natal yoga and can provide a solid practice for you within their individual class(es). We encourage you get to know our teachers and their backgrounds!
Yoga can be very beneficial pre-and-post-natal. Make sure to let your yoga teacher know you are expecting so that we can provide modifications for poses and postures that avoid twisting, inversions, intense breathwork (pranayama), abdominal strengthening poses, and lying on your belly or back. Remember, balancing poses may get tougher as you progress in your pregnancy so use the wall or blocks to support your balance and create stability.
Make sure to drink plenty of water and take "bio-breaks" whenever needed.
Do you have parking?
Yes! We have 2-hour free parking on premise. Although our studio's entrance is located on West 6th Street, the entrance to our main parking structure will be behind us on West 7th Street. Follow the "Retail Public Parking" signs and ensure you are parked in one of the "2 Hours Public Parking" spots as these spots are specific for retail clients of Centre Street Lofts only.
All other spots are not available to our studio, and parking in another spot with restricted or reserved signs may result in unwanted tow-away at the car-owner's expense.
The Holō Collective is a space for all shapes and sizes, abilities and experience levels, genders and races. We aim to create a safe space for all in attendance and practice non-judgement at all times. Your privacy is very important to us. Any personal information you choose to give us will only be used to help us provide you with the highest support for our services and products. Please always let us know if you have any issues or concerns.
Release and Waiver
By practicing at The Holō Collective, all students and guests agree to a general release and liability waiver. Each student is encouraged to take care of themselves and move only into poses, to degrees of each pose, and transitions that are without pain. We encourage students with physical conditions or limitations to begin with a beginner-friendly class, avoid anything that creates unease and to listen and honor your body.
Information You Provide to Us
You can browse our website without providing any personal information to us. The Holō Collective may gather and/or retain personal information about you when you voluntarily submit it to us and automatically collects statistical information about visitors’ use of our website and client management platforms (Mindbody, ClassPass, etc.). Information that you submit may be linked with statistical information about your access to and use of theholocollective.com and/or any integrated platforms we make available for reservations, email, marketing, and other inquiries.
Inquiries and Forms
If you choose to complete and submit a form or otherwise provide information through our website or third-party platforms when you make an inquiry, including but not limited to the “Contact Us” page, by phone, chat, or email, we may collect and retain the Personal Information you provide, including your name, postal or email address, contact information and any other data you submit.
Social Networking Activities
The Holō Collective includes the ability for you and other users to link to social networking websites. As a result, we receive information about you when you choose to post or otherwise share information about The Holō Collective on said social networking platforms. We may also receive personal information about you from your social networking account depending on your privacy setting for that account; this may include name, profile picture, age range, gender, language, country and other public information. You can control this by adjusting your privacy setting on your social network account.
Other notables including, but not limited to, lost items, cancelled classes, pets, drug use?
The Holō Collective will not be responsible for lost or stolen items under any circumstances. Please refrain from bringing valuables into the studio. The studio provides a Lost and Found for items students may leave behind.
Life happens and our studio is supported by humans at the end of the day. In the event any of our instructors have emergencies or otherwise unavailable to teach, we will need to cancel classes from time to time in an effort to support our whole community. Although rare in Southern California, inclement weather may also contribute to cancelled classes in an effort to keep everyone save. Our studio is included as a part of the Home Owner Association with Centre Street Lofts and share common spaces with the residents of the building which can sometimes require maintenance to any of our piping, fire alarms, parking structure, and otherwise common shared property resulting in cancelled classes. We do our best to avoid cancelling classes, but please always check our social media pages or our online schedule to find out about any cancellations of classes and events or studio closures.
As much as we LOVE PETS, we must respect that some people have sensitivities to pet hair and dander, so we have a no-pet policy at The Holō Collective.
Tobacco & Drugs
HOLŌ is a smoke-free building (e-vapes may be okay but only for specific events and/or classes that has been clearly outlined & published by The Holō Collective).
We also ask that students practice respect for our community and not smoke in the parking lot or outside on the sidewalk in front of the building. No one under any circumstances may attend class under the influence of alcohol or drugs. If a teacher suspects that a student is a danger to themselves, or a danger to the other students, or to the teacher, we have full right to ask that student to leave and forfeit their class purchase.